Refund policy

We offer a 30-day return policy from the date you receive your item.

To be eligible for a return, the item must be unused, unworn, and in original condition, with all packaging and tags intact. Proof of purchase is required.

How to Request a Return

To start a return, please complete this form: Order Return Form

  • Order number

  • Reason for return

  • Photos or videos (if the item is damaged, defective, or incorrect)

Returns must be approved before being sent back. Items returned without approval will not be accepted.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Once verified, we will offer a replacement or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care and hygiene products

  • Beauty and cosmetic items

  • Custom or personalized products

  • Perishable goods

  • Hazardous or flammable materials

  • Sale items and gift cards

Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please return the original product (if eligible) and place a new order.

European Union – 14-Day Cooling-Off Period

Customers in the European Union may cancel or return their order within 14 days of delivery, without providing a reason.
Items must be unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 7–10 business days.

If more than 15 business days have passed since approval, please contact us at kafessentials@gmail.com.